Omnichannel service inbox
Omnichannel inbox
Omnichannel service inbox: one inbox for WhatsApp, chat, email and voice (when applicable), with assignment and SLA — AgentePortal foundation.
- Clear focus
- Clear scope
- Support in Spanish
One thread
Full context.
Assignment
Teams and skills.
Bots + humans
Clean escalation.
SLA and volume
Operational visibility.
What it is
What does the inbox solve?
You stop serving in scattered apps. Single history, queues and handoff from bots.
- Diagnosis
- Proposal
- Implementation
- Guidance
What's included
What does the service include?
Every project is carried out by our technical team, with scope and timelines agreed with you.
Unified inbox
Channels, agents and routing rules.
Written scope
You know what is in and out.
Integration when needed
Existing APIs, CRM, telephony or data.
Useful measurement
Agreed indicators, without invented vanity.
Work with you
Clear reviews in Spanish.
Serious operations
Designed for production and continuity.
How we work
Our process
Clear stages, with reviews with you at each one.
Step 1: Analysis
Current channels and volumes.
Step 2: Proposal
Queue design and cost.
Step 3: Implementation
We implement and integrate.
Step 4: Follow-up
We train and tune rules.
Benefits
Why choose PortalPBX?
Hands-on work with clear priorities, communication in Spanish, and a plan you can approve or adjust.
Request a quoteOne thread
Full context.
Assignment
Teams and skills.
Bots + humans
Clean escalation.
SLA and volume
Operational visibility.
Support in Spanish
We support you at every stage.
Who is it for?
Who is it for?
Support
WhatsApp peaks.
Sales
Leads on several channels.
Multi-brand
Separate inboxes.
New projects
Start with a solid foundation from day one.
Pricing
Pricing based on your project
Every project is different. We send a custom quote with scope, timeline and cost — no invented rates on this page.
- Custom quote
- Response in under 24 business hours
- Phased, with no commitment
Related services
Complete your solution
Other PortalPBX services that often fit with this one.
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AI agents, voice and automation integrated with your telephony, your channels and your CRM.
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Multi-company platform for operators, ISPs, WISPs and resellers.
Learn more about Multitenant PBX
Frequently asked questions
Frequently asked questions
Clear answers about the service.
See all questionsWe start with the highest-volume ones; the rest is added in phases.
It depends on scope. After analysis we send a proposal with scope, timeline and cost.
A conversation about goals and a written proposal.
We estimate it in the proposal based on deliverables and your reviews.
Yes. Communication and support in Spanish; also in English if the project needs it.
Ready to move forward with this service?
Tell us about your project and we’ll propose a clear plan, with scope and timeline defined with you.