AI, cognitive services and omnichannel
AI and omnichannel
We combine AI, cognitive services and omnichannel (voice, chat, WhatsApp) for smoother service, with clear metrics and human handoff.
- AI and cognitive
- Omnichannel
- Support in Spanish
Customer in context
Whoever serves sees the full thread.
Better team usage
AI handles the frequent; humans the complex.
Custom design
Scope based on your channels and rules.
Controlled operation
Permissions, schedules and escalation defined.
What it is
AI and omnichannel together?
We design the customer experience with smart routing, a single context and automation where it helps — backed by AgentePortal and PortalPBX telephony when the case needs it.
- Experience diagnosis
- Omnichannel flow design
- AI + human handoff
- Quality and volume measurement
What's included
What does the service include?
Every project is carried out by our technical team, with scope and timelines agreed with you.
Artificial intelligence
Assistants and models applied to your operation.
Cognitive services
Language, voice and classification with human control.
Omnichannel
The same conversation across channels.
Integrated voice
Cloud PBX and voicebots when applicable.
Analytics
To improve experience with data.
Integrations
CRM and APIs without an artificial connector cap.
How we work
Our process
Clear stages, with reviews with you at each one.
Step 1: Analysis
We map channels, SLAs and systems.
Step 2: Proposal
Architecture and cost proposal.
Step 3: Implementation
We implement AI, flows and integrations.
Step 4: Follow-up
We optimize with real metrics.
Benefits
Why choose PortalPBX?
Hands-on work with clear priorities, communication in Spanish, and a plan you can approve or adjust.
Request a quoteCustomer in context
Whoever serves sees the full thread.
Better team usage
AI handles the frequent; humans the complex.
Custom design
Scope based on your channels and rules.
Controlled operation
Permissions, schedules and escalation defined.
Support in Spanish
We support you at every stage.
Who is it for?
Who is it for?
Contact center
Multiple channels and shifts.
Digital brands
WhatsApp and web as main channels.
Enterprise groups
Several brands on one platform.
New projects
Start with a solid foundation from day one.
Pricing
Pricing based on your project
Every project is different. We send a custom quote with scope, timeline and cost — no invented rates on this page.
- Custom quote
- Response in under 24 business hours
- Phased, with no commitment
Related services
Complete your solution
Other PortalPBX services that often fit with this one.
AgentePortal: omnichannel contact center and CRM
AgentePortal unifies WhatsApp, voice, chat and CRM in one thread, with flexible Core, custom modules and integrations without artificial caps (HubSpot, Salesforce, Zoho, Pipedrive, Dynamics, Odoo or others via API).
Learn more about AgentePortal: omnichannel contact center and CRMAI solutions and AI Lab
AI agents, voice and automation integrated with your telephony, your channels and your CRM.
Learn more about AI solutions and AI LabArtificial intelligence and machine learning
AI solutions for service, voice, data and operations: from lab to production, with human control and clear metrics. AgentePortal (agenteportal.com) is an example of our experience.
Learn more about Artificial intelligence and machine learningCloud contact center
Professional customer service with advanced management tools.
Learn more about Cloud contact center
Frequently asked questions
Frequently asked questions
Clear answers about the service.
See all questionsAgentePortal is the omnichannel platform; this service covers AI + experience design around it (and can use it).
It depends on scope. After analysis we send a proposal with scope, timeline and cost. We do not publish invented generic rates.
With a conversation about your case. Then we send a clear proposal.
It depends on scope and your dependencies (access, DNS, data). We estimate it in the proposal.
Yes. Communication and support in Spanish, and in English when the project needs it.
Ready to move forward with this service?
Tell us about your project and we’ll propose a clear plan, with scope and timeline defined with you.