AgentePortal: omnichannel contact center and CRM
AgentePortal omnichannel with AI
AgentePortal unifies WhatsApp, voice, chat and CRM in one thread, with flexible Core, custom modules and integrations without artificial caps (HubSpot, Salesforce, Zoho, Pipedrive, Dynamics, Odoo or others via API).
- Omnichannel
- AI and automation
- Support in Spanish
One context
Your team understands the customer without rebuilding the conversation.
Scale with control
You automate the repetitive and keep humans for the complex.
Fits your stack
We connect to what you already use instead of forcing a full migration.
Serious operations
Designed for production, permissions and service continuity.
What it is
What is AgentePortal?
PortalPBX's omnichannel platform to serve customers where they already write or call. We prioritize flexibility: adaptable Core, dedicated environments when needed, and integrations for your operation — not a closed package.
- Omnichannel inbox (WhatsApp, chat, voice)
- CRM and context in one thread
- CRM/API integrations without artificial caps
- Modules and flows tailored to your team
What's included
What does the service include?
Every project is carried out by our technical team, with scope and timelines agreed with you.
Unified inbox
History visible to agents without jumping between apps.
Voice and contact center
Queues, transfers and softphone aligned to your PBX.
AI where it helps
Suggestions, routing or bots with human handoff.
Integrations without artificial caps
Commercial CRMs and your systems via API and webhooks.
Flexible Core
Custom modules and dedicated environments when needed.
Service metrics
Times, volumes and quality to improve day-to-day service.
How we work
Our process
Clear stages, with reviews with you at each one.
Step 1: Analysis
We review channels, CRM, volumes and service rules.
Step 2: Proposal
We define scope, integrations, timeline and cost.
Step 3: Implementation
We configure Core, flows and agreed integrations.
Step 4: Follow-up
We tune with your team and real indicators.
Benefits
Why choose PortalPBX?
Hands-on work with clear priorities, communication in Spanish, and a plan you can approve or adjust.
Request a quoteOne context
Your team understands the customer without rebuilding the conversation.
Scale with control
You automate the repetitive and keep humans for the complex.
Fits your stack
We connect to what you already use instead of forcing a full migration.
Serious operations
Designed for production, permissions and service continuity.
Support in Spanish
We support you at every stage.
Who is it for?
Who is it for?
Contact centers and support
High volume across channels with clear rules.
Sales and after-sales
Leads and tickets without losing the thread across channels.
Multi-company operations
Brands or units with their own rules on one platform.
New projects
Start with a solid foundation from day one.
Pricing
Pricing based on your project
Every project is different. We send a custom quote with scope, timeline and cost — no invented rates on this page.
- Custom quote
- Response in under 24 business hours
- Phased, with no commitment
Related services
Complete your solution
Other PortalPBX services that often fit with this one.
AI solutions and AI Lab
AI agents, voice and automation integrated with your telephony, your channels and your CRM.
Learn more about AI solutions and AI LabOmnichannel CRM with AI support
Omnichannel CRM with AI support: conversations, contacts and automations in one thread, with suggestions and bots with handoff — aligned to AgentePortal Core.
Learn more about Omnichannel CRM with AI supportOmnichannel service inbox
Omnichannel service inbox: one inbox for WhatsApp, chat, email and voice (when applicable), with assignment and SLA — AgentePortal foundation.
Learn more about Omnichannel service inboxCloud contact center
Professional customer service with advanced management tools.
Learn more about Cloud contact center
Frequently asked questions
Frequently asked questions
Clear answers about the service.
See all questionsIt can act as a service CRM or integrate with yours. We decide during analysis.
We do not impose an artificial cap. Scope is set by your project and each connector's priority.
Yes: omnichannel focus with WhatsApp, chat, voice and CRM context, linked to PortalPBX when applicable.
It depends on modules, channels and integrations. After analysis we send a proposal with scope and cost.
AgentePortal (agenteportal.com) is a case of our AI and omnichannel experience; your scope is designed separately.
Ready to move forward with this service?
Tell us about your project and we’ll propose a clear plan, with scope and timeline defined with you.